Keywords higher education institutes total quality management product dimensions service dimensions quality dimensions introduction academic institutions offering higher education in general and those offering professional education in particular are undergoing a process of change similar to what business organizations. The overall objective of this thesis work is to highlight the general principles of tqm involved and to point out how this approach has been and can be used to improve the quality of an academic institutionthis objective is conducted towards an evaluation and assessment of the current quality work. Total quality management tqm is framework for the improvement of quality it involves doing things right first time and every time for its successful implementation there is a strong need of everyones participation from the institution rather than the only involvement of only senior management. Total quality management tqm is a perception which educational institutions can only attain through long period of planning by the formulation and execution of annual quality program which . Total quality management tqm is a management process that has made its way into higher education institutions heis in many developed countries for example in the us heis have been influenced due to the success of many large corporations they were influenced by the critical state of education in the 1980s in terms of student grades funding and complaints from employers and parents
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