A service delivery manager sdm needs a skill set that enables him to supervise client services enforce policies and procedures and provide reports and service level agreements among other tasks the right training can help a sdm develop this skill set. Many of todays core business processes are underpinned by it services therefore it is essential to have a strong service management capability qa is the uks largest provider of itilr and it service management training. It service management provides supporting policies and procedures that organizations can adopt and adapt to respond to rapid change deliver business expectations and meet customer needs global knowledge offers itsm portfolio training in frameworks such as itilr hdi and cobit courses learn more. If you would like to become a service delivery manager you may wish to obtain education experience and training in managing information services and teams of peoplein addition strong leadership skills and the ability to handle stressful situations can be extremely helpful. Description our 2 day facilitated it service delivery manager workshop will cover all aspects of it service delivery management from how to get started to more advanced techniques to address ever growing challenges of ever increasing service complexity breadth of integration and customer demand
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